Elicitation of Requirements for the Design of Mobile Financial Advisory Services - Instantiation and Validation of the Requirement Data Model with a Multi-Method Approach

The mobile channel is becoming more vital for the private banking customer segment. Recent studies suggest that mobile will even become a key differentiator for private banks in the ever-increasing competitive environment. This study elicits requirements for the design of a mobile financial advisory service (mFAS) by instantiating and validating the Requirement Data Model (RDMod). In order to achieve this goal, we chose a multi-method approach conducting ten expert interviews, four focus groups and a literature review. The findings suggest a list with ten customer and stakeholder, two process, two environment as well as two bank requirements. Furthermore, we contribute to existing theory by instantiating the RDMod with a feature-based evaluation.