Journal
APPLIED ERGONOMICS
Volume 66, Issue -, Pages 70-81Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.apergo.2017.08.002
Keywords
Macroergonomics; Safety climate; Sociotechnical systems theory
Categories
Funding
- Harvard T.H. Chan School of Public Health
- Liberty Mutual Research Institute for Safety
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The purpose of this study was to develop a methodology that extends safety climate beyond an overall score by using the framework of macroergonomics to examine the entire system in a more comprehensive manner. The study is discussed in two papers: one paper describes the study methodology in detail (Murphy, Robertson, Huang, Jeffries, & Dainoff, 2017), and the current paper describes the results of the study. Multiple methods were combined to create a systems approach, and those methods include the critical incident technique, contextual inquiries with functional role diagrams, and affinity mapping. Key informants in the trucking industry identified 19 themes that affect safety. The themes ranged from balancing work and family/personal time, the company's policy vs. practice, respecting the job of the driver, and active listening and meaningful feedback. The most prominent themes were related to the workers and their activities; the internal environment, including psychosocial job design elements; and organizational design. Such information can be used to design interventions to change the safety climate of an organization in order to reduce negative safety outcomes. (C) 2017 Elsevier Ltd. All rights reserved.
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