Journal
INTERNATIONAL SMALL BUSINESS JOURNAL-RESEARCHING ENTREPRENEURSHIP
Volume 34, Issue 3, Pages 276-302Publisher
SAGE PUBLICATIONS LTD
DOI: 10.1177/0266242614553863
Keywords
crises; crisis management; qualitative; riots; small businesses
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This article examines the impact of a crisis on small firms. Taking a phenomenological research approach, qualitative interviews were conducted to capture the experiences of small businesses directly affected by looting, vandalism and/or arson in the London 2011 riots. This study adds to the literature on crisis management by highlighting the different types of losses encountered by small businesses following a crisis and the role individual owner-managers, businesses and the wider community play in enhancing or minimizing losses. A model is developed to capture those factors that influence which small businesses were vulnerable or resilient to the riots.
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