Journal
EUROPEAN PLANNING STUDIES
Volume 24, Issue 12, Pages 2113-2132Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/09654313.2016.1251882
Keywords
Platform business model; business ecosystem; quality management; revenue structure
Funding
- RADMA, Research and Development Management
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A platform is a two-sided market. It is an environment established to allow multiple groups such as suppliers and consumers to exchange their views for fair transactions. Platforms evolve through the connection and interaction of participants, and act as ecosystems of coexistence that can provide values and benefits to all participants. Care must be taken in building such a business ecosystem to successfully stabilize the platform model. This research indicates how a business ecosystem can be constructed by analysing quality management and revenue structures - core elements in any platform business model with a distinct group of users on either side. Through 12 case studies using 30 in-depth interviews and 2 focus group interviews, this research suggests the conceptual framework, 12 different types of quality management and revenue structure strategies'. These will serve as the conceptual framework from which to build platform business model ecosystems.
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