Journal
HUMANITARIAN TECHNOLOGY: SCIENCE, SYSTEMS AND GLOBAL IMPACT 2016, HUMTECH2016
Volume 159, Issue -, Pages 366-368Publisher
ELSEVIER SCIENCE BV
DOI: 10.1016/j.proeng.2016.08.394
Keywords
Mobile health; Interactive Voice Response; IVR; Rural; Healthcare access; Ghana
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Background: Identifying the needs of disadvantaged populations is essential to addressing those needs. Investigations of healthcare access in rural sub-Saharan Africa rely on in-person interviews and SMS, which have distinct limitations. Objectives: To use interactive-voice-response (IVR) technology to survey healthcare utilization patterns in rural Ghana. Methods: This project used IVR to survey healthcare behavior by mobile phone users in rural Ghana. Automated voice messages offered an 18-question survey in 5 local languages. Results: Out of >64,000 placed calls, 8,601 proceeded to the survey. Survey completion rate was 1.3%, for 827 full respondents, at a total cost of 5 USD for each full survey response. Conclusions: IVR has limitations, but the ability to engage rural populations with low time and resource investment is valuable. (C) 2016 The Authors. Published by Elsevier Ltd.
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