Journal
JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY
Volume 112, Issue 1, Pages 39-57Publisher
AMER PSYCHOLOGICAL ASSOC
DOI: 10.1037/pspi0000074
Keywords
dyadic relationships; impression formation; indirect information; social learning; trust game
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Trust is integral to successful relationships. The development of trust stems from how one person treats others, and there are multiple ways to learn about someone's trust-relevant behavior. The present research captures the development of trust to examine if trust-relevant impressions and behavior are influenced by indirect behavioral information (i.e., descriptions of how a person treated another individual)-even in the presence of substantial direct behavioral information (i.e., self-relevant, first-hand experience with a person). Participants had repeated interpersonal exchanges with a partner who was trustworthy or untrustworthy with participants' money. The present studies vary the frequency with which (Studies 1 & 2), the order in which (Study 3) and the number of people for whom (Study 4) indirect information (i.e., brief vignettes describing trustworthy or untrustworthy behavior) were presented. As predicted, across 4 studies, we observed a robust effect of indirect-information despite the presence of substantial direct information. Even after dozens of interactions in which a partner betrayed (or not), a brief behavioral description of a partner influenced participants' willingness to actually trust the partner with money, memory-based estimates of partner-behavior, and impressions of the partner. These effects were observed even though participants were also sensitive to partners' actual trust behavior, and even when indirect behavioral descriptions were only presented a single time. Impressions were identified as a strong candidate mechanism for the effect of indirect-information on behavior. We discuss implications of the persistence of indirect information for impression formation, relationship development, and future studies of trust.
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