Customer mistreatment, employee health, and job performance: Cognitive rumination and social sharing as mediating mechanisms (vol , pg , 2014)

Baranik, L. E., Wang, M., Gong, Y., Shi, J. In press. Customer mistreatment, employee health, and job performance: Cognitive rumination and social sharing as mediating mechanisms. Journal of Management. [Epub ahead of print September 19, 2014.] (Original DOI: 10.1177/0149206314550995) In this article published OnlineFirst, the authors would like to note the following clarification: Though they reported using an 18-item scale to assess customer mistreatment, an 8-item scale to measure rumination, a 5-item scale to measure job performance, and a 5-item scale to measure customer-directed sabotage (which reflect the original versions of the scales that were developed by the original authors), during data analyses, these scales were shortened and the authors used a 10-item measure of customer mistreatment, a 6-item measure of rumination, a 3-item measure of job performance, and a 4-item measure of customer directed sabotage, but did not provide the correlations between the full and shortened versions of the scales. Those correlations are customer mistreatment = .97, rumination = .99, job performance = .93, and customer sabotage = .87, showing support for the validity of the short measures. In addition, in the modeling, 7 pairs of error variance were correlated due to the language overlap in the wording of the items.