A review of stakeholder management performance attributes in construction projects

Construction stakeholder management (SM) engages a lot of attention in project management research domain and industry. This is because construction SM has attained poor industrial feat in the past decades. Hitherto, there is lack of an elaborative tool to manage SM performance in construction projects. Hence, this review fills the gap by presenting a conceptual model of SM performance attributes comprising performance objectives (POs), success factors (SFs) and performance indicators (PIs) that could be engaged to manage (i.e. benchmark, enhance, monitor, and measure) the performance of construction SM. The outcome will benefit professionals and researchers due to the flexibility of selecting a number of attributes that fit the nature, type and stage of projects in order to ensure effective management. It therefore provides a better means of measuring project success in the industry by objectively and subjectively evaluating the level of stakeholder and organisational satisfaction in construction project delivery. (C) 2017 Elsevier Ltd. APM and IPMA. All rights reserved.