Journal
INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT
Volume 35, Issue 8, Pages 1466-1482Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.ijproman.2017.08.006
Keywords
Project team; Communication; Conflict; Project success
Categories
Funding
- National Natural Science Foundation of China [71561009, 71301065]
- China Postdoctoral Science Foundation [2016M590605, 2017T100477]
- Postdoctoral Science Foundation of Jiangxi Province [2016KY27]
- Social Science Planning Foundation of Jiangxi Province [16GL32]
- Natural Science Foundation of Jiangxi Province [20171BAA218004]
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This study aims to investigate the effects of communication-conflict interaction on the success of construction projects. The conceptual model was validated with empirical data via the structural equation modeling. The results showed that task conflict was positively related to project success, while enhanced communication among teams stimulated the positive effect of task conflict. Process conflict and relationship conflict affected each other and were negatively related to project success, leading to poor communication among teams. Additionally, communication willingness and formal communication were positively associated with the project success, whereas informal communication negatively affected project success. Therefore, it is necessary to enhance the communication willingness and effectively enhance the formal communication among various project teams during the implementation of construction projects. Efforts are required to establish the formal communication mechanism to take advantage of the positive effect of task conflict whereas mitigating the negative effect of process and relationship conflict. (C) 2017 Elsevier Ltd, APM and IPMA. All rights reserved.
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