Journal
EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY
Volume 26, Issue 6, Pages 870-881Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/1359432X.2017.1385601
Keywords
Event-based diary study; hierarchical linear modelling; interpersonal conflict; mobbing; workplace bullying
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This study investigates the defining features that distinguish workplace bullying from interpersonal conflict - being frequency, negative social behaviour, power imbalance, length and perceived intent - by contrasting the characteristics of conflict incidents in a group of workplace bullying victims versus a group of non-victims. A group of 47 victims and 62 non-victims were identified based on a questionnaire time 1 and time 2 (time lag of 6 months). The conflict incidents were assessed between time 1 and time 2 using an event-based diary study that was filled out for a period of two times 20 working days with a break of 4months in between. Hierarchical linear modelling (HLM) showed that conflict incidents differed for victims versus non-victims, in line with the defining aspects of workplace bullying: victims' conflict incidents related more to the work context and included more personal and work-related negative social behaviour. Victims perceived more inferiority and less control in the conflicts, indicated more continuation of previous conflict incidents and reported more negative intentions from their opponent. These findings validate the conceptual differentiation between interpersonal conflict and workplace bullying, while at the same time adhering to their related nature.
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