Journal
JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT
Volume 26, Issue 5, Pages 474-488Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/19368623.2017.1264344
Keywords
Hotel's training programs; personal-job fit; service innovation performance; work schedule flexibility
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This study aimed to explore whether hotels' training programs are an important predictor of their employees' service innovation performance. There are two main points of the study: one is whether a hotel's training programs have a positive correlation with employees' service innovation performance, and the other point is whether job-person fit and work schedule flexibility are important key factors for the correlation between a hotel's training program and its employees' service innovation performance. Data in this study were collected using a self-administered questionnaire. The results of this study should enrich the knowledge related to organizational training by revealing its influence on the hotel industry's service innovation performance. This study also suggests a number of research directions for future studies.
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