Journal
JOURNAL OF MANAGEMENT DEVELOPMENT
Volume 36, Issue 9, Pages 1137-1148Publisher
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/JMD-02-2017-0048
Keywords
Jordan; Organizational commitment; Job satisfaction; Organizational justice; Turnover-intention
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Purpose - The purpose of this paper is to investigate the effect of organizational justice on turnoverintention via the mediating influences of organizational commitment and job satisfaction. In addition, the study aims at incorporating all four facets of organizational justice (procedural, distributive, interpersonal and informational) in an attempt to test the model in a developing country context. Design/methodology/approach - The study targeted employees in the airline industry working for airline companies currently operating in Jordan. A count of 323 questionnaires were directly distributed and completed and returned by employees yielding a response rate of 81 percent. Multiple regression analysis was used to test the hypotheses. Findings - The results led to the acceptance of all hypotheses. Most importantly, it was confirmed that both organizational commitment and job satisfaction had a mediating effect on the relationship between organizational justice and turnover-intention. While job satisfaction fully mediated the relationship, organizational commitment only had a partially mediating effect. Originality/value - The study took a step beyond the simple linear models typically used in the literature by proposing a more complex one that investigated the mediating role of job satisfaction and organizational commitment. Moreover, the researchers applied this model to a developing country setting in order to bridge the research gap.
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