Journal
MANAGEMENT RESEARCH REVIEW
Volume 41, Issue 3, Pages 296-313Publisher
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/MRR-02-2017-0052
Keywords
Transfer of training; Perceived organizational support; Service industry; Job satisfaction; Self-efficacy; Banking sector; Developing economy; Organizational theory and behavior
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Purpose This study aims to investigate the mechanism between perceived organizational support and transfer of training using self-efficacy and job satisfaction as mediating variables. More specifically, self-efficacy is examined as a mediator between perceived organizational support and job satisfaction, whereas job satisfaction is examined as a mediator between perceived organizational support and transfer of training. Design/methodology/approach This quantitative study is based on data collected from 409 employees of the banking sector on a random basis. Findings Structural equation modeling analysis confirmed the mediating role of job satisfaction between perceived organizational support and transfer of training. In addition, self-efficacy was found to perform the mediating role between perceived organizational support and job satisfaction. Research limitations/implications The data for this study were collected at one point of time, and it has implications for organizations and employees. Originality/value This study highlights the emerging issue of transfer of training and gives a practical model to the organizations to strengthen their human resources. This study is perhaps the first attempt to empirically investigate the mediating role of self-efficacy and job satisfaction.
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