4.3 Article Proceedings Paper

Patient choice modelling: how do patients choose their hospitals?

Journal

HEALTH CARE MANAGEMENT SCIENCE
Volume 21, Issue 2, Pages 259-268

Publisher

SPRINGER
DOI: 10.1007/s10729-017-9399-1

Keywords

Patient choice; Customer choice modelling; Healthcare modelling

Funding

  1. EPSRC [EP/F033982/1]
  2. David Arrowsmith of Derbyshire Primary Care Trust
  3. Jon Smith of SelectiveAnalytics.co.uk

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As an aid to predicting future hospital admissions, we compare use of the Multinomial Logit and the Utility Maximising Nested Logit models to describe how patients choose their hospitals. The models are fitted to real data from Derbyshire, United Kingdom, which lists the postcodes of more than 200,000 admissions to six different local hospitals. Both elective and emergency admissions are analysed for this mixed urban/rural area. For characteristics that may affect a patient's choice of hospital, we consider the distance of the patient from the hospital, the number of beds at the hospital and the number of car parking spaces available at the hospital, as well as several statistics publicly available on National Health Service (NHS) websites: an average waiting time, the patient survey score for ward cleanliness, the patient safety score and the inpatient survey score for overall care. The Multinomial Logit model is successfully fitted to the data. Results obtained with the Utility Maximising Nested Logit model show that nesting according to city or town may be invalid for these data; in other words, the choice of hospital does not appear to be preceded by choice of city. In all of the analysis carried out, distance appears to be one of the main influences on a patient's choice of hospital rather than statistics available on the Internet.

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