Journal
PRODUCTION PLANNING & CONTROL
Volume 28, Issue 11-12, Pages 985-998Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1080/09537287.2017.1336800
Keywords
Business analytics; adoption; TOE framework; business performance
Categories
Funding
- University of Bedfordshire [RES11212]
Ask authors/readers for more resources
This paper describes a qualitative study aimed at understanding issues faced by retail firms when they start a project of implementing business analytics (BA) and understanding the impact of BA implementation on business performance. Our study is informed by prior literature and the theoretical perspectives of the Technology-Organisation-Environment (TOE) framework but is not constrained by this theory. Using case studies of nine retailers in the U.K, we have found support for the link between TOE elements and adoption. In addition, we have identified more interesting involvement of additional factors in ensuring how firms could maximise benefit derived from BA and traditional TOE factors that potentially could have additional impacts different from the ones. For example, there appears a link between adoption of BA and business performance (including performance in terms of environmental sustainability), and this link is moderated by the level of BA adoption, IT integration and trust.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available