The state of knowledge management in logistics SMEs: evidence from two Finnish regions

In the present study, we report on the current state of knowledge management (KM) implementation in small- and medium-sized enterprises (SME) in the logistics sector in Finland. In particular, we propose that KM practices could be utilised in the logistics industry to overcome threats from the competition and grasp opportunities presented by the current transitional period of on-going major changes such as digitalisation. Based on survey data collected in June 2017, we find that Finnish logistics SMEs focus on acquiring knowledge by recruiting and providing compensation for knowledge sharing, creation and utilisation. Conversely, there seems to be a lack of strategic approach towards management of knowledge resources, training, and development of employees and utilisation of modern information technology. Overall, logistics companies are in danger of underutilising their renewal capabilities and creative potential if they continue to overemphasise the traditional aspects of KM, such as acquiring knowledge through recruiting new employees.