Journal
JOURNAL OF MARKETING MANAGEMENT
Volume 34, Issue 15-16, Pages 1272-1295Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/0267257X.2018.1483960
Keywords
Marketing rhetoric; social media marketing; influencer; emoji; taxonomy; social media
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Social media require a marketing rhetoric that embraces emerging language use and shifting communication norms. Emojis have become quintessential elements of social media communication; yet, their role in supporting persuasion attempts has not been systematically analysed. Drawing on general rhetoric literature, this paper dissects, portrays and labels social media influencers' persuasive attempts to initiate engagement through emojis. The focus on influencers is justified because of their dual roles as marketers and active social media users. 600 Weibo posts by the top 200 Weibo influencers were collected to develop a taxonomy of emoji-based verbal moves aimed at encouraging responses in followers. The resulting taxonomy demonstrates that emoji use by social media influencers is complex and strategic and serves multiple persuasive and communicative purposes.
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