Journal
TOURISM MANAGEMENT
Volume 70, Issue -, Pages 69-77Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.tourman.2018.07.014
Keywords
Resilience; Abusive supervision; Intention to leave; Work engagement; Interactionism; Travel agency
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This study explores the impact of travel agency employees' resilience on their intention to leave and work engagement, and simultaneously examines whether abusive supervision moderates the aforementioned relationships. There is a clear research gap on this subject in the tourism and hospitality literature regarding the moderating affects of abusive supervision on the relationships between resilience, intention to leave and work engagement. The survey was conducted in 18 travel agencies in Taiwan. Of the returned samples, 459 questionnaires were complete. Multiple regression analyses are used to test the four hypotheses of this study. The results indicate that travel agency employees' resilience can reduce their intention to leave and enhance their work engagement. Also, abusive supervision has a moderating affect on the relationship between resilience and intention to leave. Implications for managers of travel agency, theoretical contribution of the paper and suggestions for future research regarding travel agency employees are discussed.
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