Journal
JOURNAL OF HOSPITALITY & TOURISM RESEARCH
Volume 43, Issue 2, Pages 283-313Publisher
SAGE PUBLICATIONS INC
DOI: 10.1177/1096348018804613
Keywords
attitudinal ambivalence; mega-event; resident attitude; satisfaction; attitude-behavior consistency
Categories
Funding
- National Natural Science Foundation of China [71572084, 71802202, 71832015]
- School of Hotel and Tourism Management, Hong Kong Polytechnic University, PR China [G-U835]
- College of Hospitality, Retail, and Sport Management, University of South Carolina
- Centre for Tourism, Sport and Services Research, Griffith Business School, Griffith University
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Residents can simultaneously possess positive and negative evaluations of mega-events hosted in their communities. The coexistence of positive and negative evaluations is attitudinal ambivalence. The extent to which ambivalence influences resident support for tourism development or mega-events has not been examined empirically. This article investigates residents' ambivalence toward the 2010 Shanghai Expo and empirically tests the effects of ambivalence on residents' intentions to support mega-events. Results show that Shanghai residents experienced the highest level of ambivalence during the event, and ambivalence negatively affected residents' support of mega-events in general. Also, ambivalence was found to moderate the relationship between event satisfaction and support intention. The positive influence of satisfaction on support intention was found to be significant only when ambivalence was low.
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