Journal
JOURNAL OF PURCHASING AND SUPPLY MANAGEMENT
Volume 25, Issue 1, Pages 18-29Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.pursup.2018.08.002
Keywords
Organizational interfaces; Collaborative innovation; Packaging; Supplier input; Organizational learning
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Suppliers have become increasingly important as partners in firms' innovation efforts. Reaping potential collaboration benefits is complex due to challenges in combining internal and external knowledge. The paper explores how various types of organizational interfaces between buyer and supplier create both opportunities and problems for their joint actions. The paper is based on a longitudinal case study of attempts to develop an innovative packaging solution for the toy manufacturer LEGO systems. The study shows that buying firms need to carefully analyse what form of organizational interface access to prioritize since each type offers its specific possibilities and drawbacks. Furthermore, the feasibility of organizational interfaces may change over time due to mutual organizational learning.
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