Journal
JOURNAL OF MENTAL HEALTH
Volume 28, Issue 1, Pages 64-70Publisher
TAYLOR & FRANCIS INC
DOI: 10.1080/09638237.2018.1521924
Keywords
Health information technology; mental health; patient portal; veterans
Categories
Funding
- Department of Veterans Affairs, Veterans Health Administration
- Health Services Research and Development Service Project [IIR 13-347]
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Background: The OpenNotes initiative provides patients online access to their clinical notes. Mental health clinicians in the Veterans Health Administration report a need for guidance on how to provide care, write notes, and discuss them in the context of OpenNotes. Aim: To provide mental health clinicians recommendations identified by patients and clinicians that help them effectively practice in the context of OpenNotes. Method: Twenty-eight mental health clinicians and 28 patients in mental health care participated in semi-structured interviews about their experiences and perceptions with OpenNotes. A rapid review approach was used to analyze transcripts. Results: Analysis of interviews identified three domains of advice for mental health clinicians: writing notes that maintain the therapeutic relationship, communicating with patients about their notes and utilizing clinical notes as a patient resource to enhance care. Specific recommendations are provided. Conclusion: Findings provide mental health clinicians with guidance from service users and clinicians on how to leverage clinical notes to maintain - and potentially enhance -therapeutic relationships in a healthcare system in which patients are able to read their mental health notes online.
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