Journal
KNOWLEDGE-BASED SYSTEMS
Volume 133, Issue -, Pages 90-106Publisher
ELSEVIER SCIENCE BV
DOI: 10.1016/j.knosys.2017.06.028
Keywords
Healthcare; Data Envelopment Analysis (DEA); Analytic Hierarchy Process (AHP); Fuzzy; Triangular Intuitionistic Fuzzy Set (TIFS)
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Healthcare management and healthcare industry have been one of the popular and complex topics that many researchers and professionals have focused on. This paper proposes a new multi-expert fuzzy approach integrating intuitionistic fuzzy Data Envelopment Analysis (DEA) and intuitionistic fuzzy Analytic Hierarchy Process (IF-AHP) for solving the performance evaluation problem of healthcare institutions. In this paper, intuitionistic fuzzy sets (IFS) have been preferred since they simultaneously provide information on the membership, non-membership, and hesitancy functions. A real life problem is demonstrated to validate the proposed methodology. A total number of 16 hospitals operating in Istanbul have been analyzed based on a broad set of inputs and outputs. Then, a comparison with crisp DEA has been performed. (C) 2017 Elsevier B.V. All rights reserved.
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