Journal
ANNALS OF TOURISM RESEARCH
Volume 76, Issue -, Pages 291-300Publisher
PERGAMON-ELSEVIER SCIENCE LTD
DOI: 10.1016/j.annals.2018.12.016
Keywords
Performance; Quality-of-life indicators; Tourist well-being; Residents of host communities; Quality-of-work life of employees
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This paper makes an argument supporting the notion that quality of life (QOL) indicators can also be treated as performance indicators, independently or in nested forms with conventional performance indicators in tourism. QOL indicators are reviewed and discussed in relation to three selected stakeholders, namely tourists, residents of host communities, and employees of tourism and hospitality firms. Specific examples of QOL indicators are described with case illustrations. The paper argues that there is a reciprocal relationship between conventional performance measures and QOL indicators. QOL indicators assist not only in gauging the level of destination competitiveness but also in ensuring sustainability of efficient and effective use of resources.
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