Toward a model of the municipal evidence-based decision process in the strategic digital city context

Technological and connected modern cities demand effective decisions by managers that are aligned with citizens demands. The strategic digital city that comprises strategies, information, services, and information technology resources can provide the necessary context so that decisions based on evidence are made possible at the municipal level of management. The objective of this study is to propose a municipal decision process model in the context of the strategic digital city. The research methodology employed was qualitative and applied to circumstantial theoretical reality, emphasizing exploratory and descriptive methods aided by bibliographic and documentary survey along with the non-participatory observation of the variables that make up the model. Similar models were identified and analyzed. The municipal decision process in the context of the strategic digital city was built from three constructs: decision, evidence, and strategic digital city. These constructs are interconnected by their thirteen variables, which are related to the conceptual base of the model developed. The conclusion reinforces the importance of using evidence to support the decision process, making it one of the strategic elements for digital cities aiming at improving their citizens quality of life.