Journal
JOURNAL OF PRODUCT AND BRAND MANAGEMENT
Volume 28, Issue 2, Pages 154-165Publisher
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/JPBM-09-2017-1593
Keywords
Word-of-mouth; Loyalty; Brand communities; Advocacy; Brand love
Categories
Ask authors/readers for more resources
Purpose - This paper aims to identify the impacts of brand communities on relational outcomes such as word-of-mouth, advocacy and loyalty through the mediating effects of brand love. Design/methodology/approach - In total, 510 valid questionnaires were collected from Portuguese consumers. Structural equation modeling was used to test the proposed hypotheses. Findings - This investigation shows how brand communities may contribute to reinforce the bonds between brands and customers by introducing love in these relationships. The results of this study show that the identification dimension of brand communities has an important effect on brand love, word-of-mouth, advocacy and brand loyalty. Building on the foundations of previous studies, this research also highlights the role of brand love on word-of-mouth, brand advocacy and brand loyalty and the impact of brand loyalty on word-of-mouth, brand advocacy and brand loyalty. Originality/value - This investigation makes two major contributions: first, investigating the impacts of brand communities, and second, using the mediating effects of brand love on relational outcomes.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available