Individual and organizational learning from inter-firm knowledge sharing: A framework integrating inter-firm and intra-firm knowledge sharing and learning

Literature has highlighted but not explored links between knowledge sharing and learning at inter-firm and intra-firm levels. Using the single case of an aviation refuelling company as the basis for our research methodology and collecting data through 34 semi-structured interviews, we develop a framework that integrates knowledge sharing and learning at inter-firm and intra-firm levels. We show that intra-firm knowledge sharing capabilities facilitate the diffusion of inter-firm learning within organizations. Moreover, inter-firm trust manifests in different forms that affect individual and organizational learning. The purpose of collaboration determines what a firm learns or discards. The findings are important for organizations facing a shortage of skills. (c) 2018 ASAC. Published by John Wiley & Sons, Ltd.