Journal
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
Volume 50, Issue -, Pages 71-89Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.ijinfomgt.2019.05.005
Keywords
flexibility; management practices; maturity model; flexibility indicators; organizational transformation
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The competitive advantage offered by flexibility has drawn considerable attention from the academic and practitioner community. The existing literature primarily focuses on means to achieve flexibility through information system (IS) exploitation. There is a noticeable absence of a comprehensive flexibility evaluation and implementation framework for organizations, engaged in the delivery of software products and services. This paper proposes twenty-three practices graded in six maturity levels to fill this gap. These practices will improve the understanding, evaluation, and implementation of flexibility in the organizational setting.
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