4.4 Article

Cultural orientations and product innovation in the Ghanaian banking sector

Journal

SERVICE INDUSTRIES JOURNAL
Volume 40, Issue 7-8, Pages 518-541

Publisher

ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/02642069.2019.1569635

Keywords

Innovate-oriented culture; compete-oriented culture; product innovation; financial performance; extrinsic motivators; ?????????; ?????????; ????; ????; ?????

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The Ghanaian banking sector plays a major role in the socio-economic development of the country. However, the banks are faced with many challenges which include growing customers' demands, inadequate innovation practices and poor financial performance. With the advent of Information Communication Technologies (ICTs), there are calls for the banks to be more innovative. The paper explores the influence of organizational cultural orientations on product innovation. It also examines the moderating effect of extrinsic motivators on such relationships. Hypotheses were formulated and tested using data collected from the banking sector in Ghana. The findings are that innovate-oriented and compete-oriented cultures have a direct positive influence on product innovation. Both Informational Extrinsic Motivators (IEMs) and Controlling Extrinsic Motivators (CEMs) moderate the relationship between innovate-oriented, compete-oriented cultures and product innovation such that they diminish the positive relationship that exists between such variables. The paper offers theoretical contribution and managerial implications which are discussed. ????????????????????????????,????????????,??????????,????????,?????????????????(ICTs)????, ????????????????????????????????????????, ??????????????????????????????????????????????????,?????????????????????????????? ?????????????????????????????????????????????????????????????????????????????????????????????????????? ???????????,???????????

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