Journal
MARKETING LETTERS
Volume 31, Issue 2-3, Pages 247-264Publisher
SPRINGER
DOI: 10.1007/s11002-020-09519-7
Keywords
Brand gender; Gender-based stereotypes; Emotion appropriateness; Brand sincerity; Persuasion
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Funding
- IESEG School of Management
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Building on the literature on gender role theory and brand gender, this research examines how gender-based stereotypes regarding emotional behaviors can influence consumers' response to brand emotions. Three experimental studies demonstrate that consumers hold the same gender-based expectations of brands as they do with human emotions. In particular, they show that masculine brands can suffer from the stereotype that masculinity is typically associated with emotional control. Consumers will judge the emotional expression of a masculine brand less appropriate, which will negatively affect the perceived sincerity of the brand. Downstream negative consequences of brand masculinity include message attitude, brand attitude, and intentions to recommend the brand. Evidence of this effect is provided for emotions that are typically associated with femininity (happiness and sadness) and masculinity (anger and pride).
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