Journal
INFORMATION & MANAGEMENT
Volume 54, Issue 1, Pages 57-72Publisher
ELSEVIER
DOI: 10.1016/j.im.2016.03.010
Keywords
Doctor-patient Relationships; Patient satisfaction; Service fairness; Hospital information system
Funding
- National Natural Science Foundation of China [71331002, 71271072, 71273125, 71301040]
- China National Social Science major project [12ZD221]
- China Postdoctoral Science Foundation [2014T70508]
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The relationship between a doctor and a patient plays an important role in patient satisfaction with health-care services. It has become an important and contentious issue in China's health-care reform. This study uses service fairness as a theoretical lens to investigate the influence an implementation of a patient-accessible hospital information system (HIS) has on doctor-patient relationships and patient satisfaction. We developed a research model that relates patient-accessible HIS implementation with perception of service fairness, doctor-patient relationships, and patient satisfaction. Data were collected from patients in one of the biggest hospitals in East China that has implemented patient-accessible HIS. Results of the study show that patient-accessible HIS promotes patients' perception of service fairness, improves doctor-patient relationships, and increases patient satisfaction. (C) 2016 Elsevier B.V. All rights reserved.
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