Journal
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
Volume 90, Issue -, Pages -Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.ijhm.2020.102615
Keywords
Consumer behavior; Compensatory consumption; Status discrepancy; Socioeconomic immobility; Intergenerational differences
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This research aimed to empirically explore whether impulsive consumption in the hospitality industry could be explained as a form of compensatory behavior that individuals engage in to cope with pessimistic self-evaluations. In this study, these self-evaluations have been operationalized as status discrepancy and perceived socioeconomic immobility. To test the hypotheses, this study used a three-way factorial design in two consumption settings: (1) leisure activities and (2) restaurant visits. Across the two studies, the results indicated that satisfactory self-assessments, rather than status discrepancy or socioeconomic immobility, lead to impulsive consumption. Despite the reversed findings, this study verified that participants jointly reflect status discrepancy and socioeconomic immobility in consumption contexts. Moreover, the findings suggest that millennials are more sensitive towards mobility information than older generations. This study sheds light on generational differences in impulsive consumption in the hospitality industry.
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