Journal
COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS
Volume 46, Issue -, Pages 70-91Publisher
ASSOC INFORMATION SYSTEMS
DOI: 10.17705/1CAIS.04604
Keywords
Technology-mediated Control; Organizational and IS Control; Ubiquitous Technology; Big Data; Algorithmic Management; Case Examples; Future Research Directions
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Funding
- Bentley University's Data Innovation Network (BDIN)
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This study explores the emerging topic of technology-mediated control (TMC), which refers to an organization's using digital technologies to influence workers to behave in a manner consistent with organizational objectives. The popular press has discussed many mobile apps, digital sensors, software algorithms, and other technologies that support, or automate, managerial control processes. Building on the rich history of research on organizational and information systems (IS) control and on ubiquitous technology, we explore how TMC approaches have increasingly begun to replace traditional, face-to-face control relationships. In particular, we analyze four illustrative case examples (UPS, Uber, Rationalizer, and Humanyze) to propose a detailed research agenda for future study in this important new topic area.
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