Journal
HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES
Volume 28, Issue 1, Pages 29-37Publisher
WILEY
DOI: 10.1002/hfm.20721
Keywords
aircraft seat design; expectations; neck support; passenger comfort; travel pillow
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There is certainly room for economy-class travelers to make their trips more pleasant. A travel pillow might improve comfort. In this study, the comfort expectations and experience of travel pillows were examined. Comparing these 2 aspects indicated that it is not always possible to predict the comfort experience associated with a product based on a picture, and that there is a discrepancy between expected and experienced comfort. Experienced comfort is highest for travel pillows that restrict head movements in all directions in order to maintain a neutral posture. The results of this study also support earlier studies that suggested that discomfort experience can be predicted by observing the number of participants' in-seat movements; more movements result in higher experienced discomfort.
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