Journal
PUBLIC MANAGEMENT REVIEW
Volume 23, Issue 8, Pages 1139-1159Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/14719037.2020.1722210
Keywords
Accountability alignment; felt accountability; museums
Categories
Funding
- Nederlandse Organisatie voor Wetenschappelijk Onderzoek [452-14-008]
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In a simple model of accountability, the core interaction involves the supply and demand of performance information. Alignment between information supply and demand is crucial for effective accountability, but challenging in situations with ambiguous or contested goals. This study focuses on the alignment between local governments and museums, using a mixed-methods approach to analyze accountability mismatches and their implications.
In a simple model of accountability, the core of the interaction consists of the supply and demand of performance information. Alignment of information supply and demand is crucial for an effective accountability relationship, but alignment is difficult in a situation with ambiguous or contested goals. This study analyzes the alignment between local governments and museums. The study uses a mixed-methods approach, including survey data, formal documents, and qualitative interviews with museum directors to analyse the accountability alignment. Demand and supply are not always well-aligned, leading to accountability mismatches. The implications of accountability mismatches for museums and other public organizations are discussed.
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