Supply chain collaboration: differing perspectives of Brazilian companies

Purpose This article examines the extent of collaboration experienced by 191 Brazilian shippers, logistics service providers (LSPs) and carriers in their logistics operations in urban freight transport. This study investigates relationships over time, the type of service and the nuances associated with the frequency of meetings, frequency of technical visits and frequency of training. Design/methodology/approach The authors carried out a component analysis and, based on factor loadings, calculated indexes for use in non-linear canonical correlations to evaluate company-level differences in perceptions of the degree of collaboration and strength of relationship over time. Findings The results indicate that in the triad, LSPs are the strongest supporters of collaboration over time regardless of whether the logistics service is shared or dedicated; shippers demonstrate the weakest support for collaboration and prioritize relationships of one to three years in length. Carriers seek to develop short-term relationships and participate actively in meetings and technical visits because they strongly support strategic and interpersonal collaboration. Carriers also follow LSPs in terms of strategic and interpersonal collaboration and shared logistics services. Originality/value This article contributes to understanding the perceptions of interactions among specific logistics collaboration elements related to strategic, tactical and interpersonal relationships that the Brazilian companies face in their daily urban freight transport.

Automated summary

The study finds that LSPs are the strongest advocates for collaboration over time, while shippers have the weakest support for collaboration and prioritize relationships of one to three years. Carriers tend to develop short-term relationships and actively participate in meetings and technical visits because they strongly support strategic and interpersonal collaboration.