Journal
JOURNAL OF HEALTH ORGANIZATION AND MANAGEMENT
Volume 35, Issue 2, Pages 141-159Publisher
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/JHOM-07-2020-0295
Keywords
Information technology; Innovation; Professionals; Boundary object; Patients; Healthcare
Categories
Funding
- Arthritis Research UK [21226]
- National Institute for Health Research Collaboration for Leadership in Applied Health Research and Care (NIHR CLAHRC) Greater Manchester
- Arthritis Research UK Centre for Epidemiology [20380]
- MRC [MR/K006665/1] Funding Source: UKRI
- Versus Arthritis [21226] Funding Source: researchfish
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This paper explores the challenges of achieving effective collaboration in the development and use of a novel healthcare innovation in the English healthcare system by examining a case study of a smart phone application for rheumatoid arthritis patients. The analysis shows how knowledge sharing between patients and clinicians was enhanced, altering the nature of clinical consultation, and how certain conditions both enabled the innovation's development and inhibited its wider scale-up.
Purpose Developing technological innovations in healthcare is made complex and difficult due to effects upon the practices of professional, managerial and other stakeholders. Drawing upon the concept of boundary object, this paper explores the challenges of achieving effective collaboration in the development and use of a novel healthcare innovation in the English healthcare system. Design/methodology/approach A case study is presented of the development and implementation of a smart phone application (app) for use by rheumatoid arthritis patients. Over a two-year period (2015-2017), qualitative data from recorded clinical consultations (n = 17), semi-structured interviews (n = 63) and two focus groups (n = 13) were obtained from participants involved in the app's development and use (clinicians, patients, researchers, practitioners, IT specialists and managers). Findings The case focuses on the use of the app and its outputs as a system of inter-connected boundary objects. The analysis highlights the challenges overcome in the innovation's development and how knowledge sharing between patients and clinicians was enhanced, altering the nature of the clinical consultation. It also shows how conditions surrounding the innovation both enabled its development and inhibited its wider scale-up. Originality/value By recognizing that technological artefacts can simultaneously enable and inhibit collaboration, this paper highlights the need to overcome tensions between the transformative capability of such healthcare innovations and the inhibiting effects simultaneously created on change at a wider system level.
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