4.7 Article

What drives brand love for natural products? The moderating role of household size

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Publisher

ELSEVIER SCI LTD
DOI: 10.1016/j.jretconser.2020.102329

Keywords

Brand love; Household size; Natural products; Stimuli-organism-response (SOR) theory; Structural equation modeling (SEM)

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This study examines the factors influencing consumer brand love towards natural products using the S-O-R theory, finding that health consciousness and environmental concern significantly shape the consumers' internal state, leading to their response. Internal factors such as natural content, regional product, usage barriers, and image barriers play a role in shaping brand love for natural products. The study also confirms the moderating effect of household size on brand love.
Natural products, including food, cosmetics, and other fast-moving consumer goods, are becoming increasingly popular, and their health-related benefits are widely recognized. Despite the growing awareness and use of natural products, little is known about the enablers and barriers that influence consumers' brand love toward them. The present study attempts to address this gap and better explain consumer behavior toward natural products by utilizing the stimuli-organism-response (S-O-R) theory. The study rests on the premise that certain stimuli influence the internal state of consumers (i.e., the organism), which, in turn, shape their response to products and services. This study uses health consciousness and environmental concern as the stimuli, both facilitators (natural content and regional product) and inhibitors (usage and image barriers) as the internal state of the 'organism', and brand love as the response. Based on analysis of 720 responses, the study empirically reveals that health consciousness and environmental concern significantly influence the consumers' internal state, as represented by the identified facilitators and inhibitors . Three of these, namely, regional product, image barriers, and usage barriers, are found to shape brand love for natural products. The moderating role of household size on brand love is also confirmed.The findings of the study contribute to the literature on consumer behavior and practice.

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