4.7 Article

Development of theory of mind on online social networks: Evidence from Facebook, Twitter, Instagram, and Snapchat

Journal

JOURNAL OF BUSINESS RESEARCH
Volume 124, Issue -, Pages 652-666

Publisher

ELSEVIER SCIENCE INC
DOI: 10.1016/j.jbusres.2020.03.001

Keywords

Young consumers; Ethics; Online social networks; Theory of mind; Materialism; Friendship quantity/quality

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The study found that teenagers' use of online social networks contributes to the development of social skill-theory of mind (ToM), helping them interpret advertisements and detect deceptive contents, thus discouraging youth materialism. Furthermore, online interactions have replaced offline interactions as a key factor in ToM development, and although teenagers are exposed to the harms of online marketing, social networks empower them to enhance their social skills and potentially protect them from deceptive advertising.
Teenagers are fond of online social networks (OSNs) but may be unable to decipher the marketing messages aimed at them or protect themselves from harmful advertisements, raising ethical concerns. The findings of this study may help alleviate such ethical concerns. Teenagers' use of OSNs contributes to the development of a social skill-theory of mind (ToM)-which helps them interpret advertisements and detect deceptive contents. With regard to ethics-oriented outcomes, the findings confirm that ToM discourages youth materialism, which may be encouraged by inappropriate advertising, thereby demonstrating the utility of ToM in mitigating the adverse consequences of unethical marketing. Moreover, OSNs have reshaped how teenagers acquire ToM, such that they replace offline interactions (i.e., offline friendship quantity/quality) to play a central role in ToM development. Although OSNs expose teenagers to the harms of online marketing, they also empower teens to enhance their social skills, which potentially protect them from deceptive advertising.

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