Journal
ELECTRONIC MARKETS
Volume 31, Issue 3, Pages 685-695Publisher
SPRINGER HEIDELBERG
DOI: 10.1007/s12525-021-00475-2
Keywords
Machine learning; Deep learning; Artificial intelligence; Artificial neural networks; Analytical model building
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Funding
- Bayerische Staatsministerium fur Wirtschaft, Landesentwicklung und Energie (StMWi) [DIK0143/02]
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This article introduces the basic concepts of machine learning and deep learning in intelligent systems, as well as their advantages and challenges in practical applications, emphasizing the importance of human-machine interaction and artificial intelligence servitization.
Today, intelligent systems that offer artificial intelligence capabilities often rely on machine learning. Machine learning describes the capacity of systems to learn from problem-specific training data to automate the process of analytical model building and solve associated tasks. Deep learning is a machine learning concept based on artificial neural networks. For many applications, deep learning models outperform shallow machine learning models and traditional data analysis approaches. In this article, we summarize the fundamentals of machine learning and deep learning to generate a broader understanding of the methodical underpinning of current intelligent systems. In particular, we provide a conceptual distinction between relevant terms and concepts, explain the process of automated analytical model building through machine learning and deep learning, and discuss the challenges that arise when implementing such intelligent systems in the field of electronic markets and networked business. These naturally go beyond technological aspects and highlight issues in human-machine interaction and artificial intelligence servitization.
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