4.2 Article

Perceived quality of traceability information and its effect on purchase intention towards organic food

Journal

JOURNAL OF MARKETING MANAGEMENT
Volume 37, Issue 13-14, Pages 1267-1286

Publisher

ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/0267257X.2021.1910328

Keywords

Internet of things; perceived quality of traceability information; perceived uncertainty; purchase intentions; organic food

Funding

  1. National Natural Science Foundation of China [71701075]
  2. Humanities and Social Science Foundation Program by Ministry of Education [16YJC630140]

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This study examines how traceability information influences purchase intentions of organic foods through exploring perceived information quality, principal-agency theory, and cue utilization theory. The findings suggest that the perceived quality of traceability information positively impacts purchase intention towards organic food, with perceived uncertainty partially mediating the main effect, and the importance of product information positively moderating the relationship between perceived uncertainty and purchase intention.
Emerging Internet of things (IoT) technologies are enhancing the value of traceability information in reshaping organic food consumption behaviours. However, the best ways to measure consumers' perceptions of the quality of traceability information remains uninvestigated. This paper explores the perceived quality of traceability information through the available literature on perceived information quality, principal-agency theory, and cue utilisation theory. Specifically, we examine how traceability information influences purchase intentions of organic foods. We conducted an online survey and collected 361 valid samples from organic milk consumers in China. Our structural equation modelling analysis led to the following key findings: first, the perceived quality of traceability information positively influences purchase intention towards organic food; second, perceived uncertainty partially mediates the main effect; and, finally, the importance of product information positively moderates the relationship between perceived uncertainty and purchase intention.

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