Journal
TQM JOURNAL
Volume 33, Issue 7, Pages 57-75Publisher
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/TQM-11-2019-0266
Keywords
Reporting misdemeanors; Modified total interpretive structural modeling; Moral identity; Job satisfaction
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The study proposes a conceptual framework to understand the influences of factors such as moral identity and job satisfaction on employees' tendencies to report misconduct in the workplace. The findings highlight the importance of driving enablers in developing reporting behaviors and provide insights for organizations to improve their hiring strategies.
PurposeIn the scope of the immense growth of corporate frauds and scandals, reporting unethical practices could be considered as an important mechanism to control them and ultimately improve organizational quality. To this end, this study proposes the conceptual framework comprising the enablers impacting employees' tendencies and behaviors to reporting misdemeanor in the workplace.Design/methodology/approachSystematic review of literature has been carried out. To understand the complexities among various enablers and to analyze their driving power and contingencies, a modified total interpretive structural modeling (TISM) approach has been adopted.FindingsThe findings indicate that enablers such as moral identity (MI) and job satisfaction (JS) having higher driving power (come at the bottom of the hierarchy) are relatively more important. Furthermore, perceived personal cost (PC), moral courage (MC), self-efficacy (SE) and anger have high dependent power of factors. Finally, the paper provides two paths that can lead to whistleblower's ethical decision.Research limitations/implicationsA conceptual framework delivered in this paper requires to test against the field data. However, the conceptual understanding of driving enablers paves the way to top management in recruiting and hiring people in the workplace.Originality/valueThis study represents the first attempt to apply TISM for whistleblowing phenomenon. It provides a comprehensive conceptual framework in order to address the relative importance of various individual enablers in developing reporting tendencies against misdemeanors.
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