Journal
2021 18TH INTERNATIONAL CONFERENCE ON UBIQUITOUS ROBOTS (UR)
Volume -, Issue -, Pages 53-56Publisher
IEEE
DOI: 10.1109/UR52253.2021.9494695
Keywords
human-robot interaction; design; service robots; social robots; literature review
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Funding
- Institute for Information and Communications Technology Promotion (IITP) - Korea government (MSIP) [2020-0-00842]
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As the application of social service robots increases in daily life, the need to interact with a diverse group of individuals with different needs and expectations becomes crucial. This paper identifies and synthesizes previous literature on personalization and culturalization in human-robot interaction, and provides recommendations for designing individually responsive social service robots.
The application of social service robots is increasing in our daily lives, including in healthcare, education and public spaces (e.g., hospitality or museums). With this near-ubiquity of robots comes the requirement to interact with a diverse group of individuals; each with their own needs, preferences and expectations. This paper identifies and synthesizes previous literature on personalization and culturalization within the field of human-robot interaction. Three over-arching considerations are discussed: (1) intended purpose and actions (i.e. service and behavior), (2) interactive functions (i.e. communication, language and proxemics) and (3) physical appearance of robots. Lastly, recommendations are made for other roboticists, for designing individually responsive social service robots.
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