4.5 Article

Can increased automation transparency mitigate the effects of time pressure on automation use?

Journal

APPLIED ERGONOMICS
Volume 114, Issue -, Pages -

Publisher

ELSEVIER SCI LTD
DOI: 10.1016/j.apergo.2023.104142

Keywords

Automation transparency; Uninhabited vehicle control; Decision support systems; Time pressure

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Time pressure can negatively impact the accuracy and perceived workload of automated decision aid use. Increased transparency can improve accuracy and usability, but cannot mitigate the negative effects of high time pressure.
A factor that can potentially negatively impact the accuracy of automated decision aid use, and increase perceived workload, is time pressure. Increased automation transparency can increase the accuracy of automation use. We examined the extent to which increased transparency can mitigate the negative effects of time pressure on the accuracy of automation use and perceived workload. Participants completed an uninhabited vehicle (UV) management task where they assigned the best UV to complete missions by either accepting or rejecting automated advice. Participants made a decision after either 25s (low time pressure) or 12s (high time pressure). The accuracy of automation use decreased, and perceived workload increased, when under higher time pressure. Higher transparency benefited the accuracy of automation use and increased perceived trust and usability. However, high transparency did not mitigate the negative impacts of high time pressure, indicating that increased time pressure can influence the processing of highly transparent information.

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