What drives the drivers? Predicting turnover intentions in the Belgian bus and coach industry

The bus industry is characterized by demanding jobs and high turnover rates. In this study we gather essential insights that can help companies and industry level policy makers increase the attractiveness of the profession and design effective retention policies. We compare the factors that induce Belgian drivers to leave their current organization with those inducing them to leave the industry. Key factors increasing the likelihood to consider quitting the company are a negative work-life balance, a lack of social support and a temporary contract. Dominant factors to consider quitting the bus driver profession are a lack of fulfillment, a demanding job environment and a negative work -life balance. (C) 2016 Elsevier Ltd. All rights reserved.