4.6 Article

Quality II: A new paradigm for construction

Related references

Note: Only part of the references are listed.
Article Engineering, Industrial

From Quality-I to Quality-II: cultivating an error culture to support lean thinking and rework mitigation in infrastructure projects

Peter E. D. Love et al.

Summary: This paper suggests the need for construction organizations to establish an error management culture to reduce rework and support lean thinking. It emphasizes the importance of leadership, psychological safety, and coaching in cultivating a culture that accepts errors and focuses on mitigating their consequences. The contributions of this paper include a new theoretical foundation grounded in Quality-II and practical suggestions based on real experiences to monitor and anticipate rework in construction.

PRODUCTION PLANNING & CONTROL (2023)

Article Business

The Duality and Paradoxical Tensions of Quality and Safety: Managing Error in Construction Projects

Peter E. D. Love et al.

Summary: This article examines the paradoxical tensions between quality and safety in construction organizations and projects, proposing a dualistic approach to balance these competing demands. Managers are advised to adopt ambidexterity in order to optimize both quality and safety, while managing the tensions of error prevention and error management.

IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT (2023)

Article Engineering, Industrial

Curating a domain ontology for rework in construction: challenges and learnings from practice

Jane Matthews et al.

Summary: This paper examines the challenges and experiences encountered in creating and maintaining a domain rework ontology in construction, using a real-life transport infrastructure mega-project as a case study. Through an explanatory case study approach and the lens of pragmatism, the paper aims to assess and manage rework risk pathways using an ontology to support an alliance's continuous improvement strategy. The main contribution of this paper is the dissemination of a knowledge repository that others can learn from when developing an ontology and addressing the common issue of rework in construction practice.

PRODUCTION PLANNING & CONTROL (2023)

Article Engineering, Industrial

A risk science perspective on the discussion concerning Safety I, Safety II and Safety III

Terje Aven

Summary: This paper discusses the importance of integrating safety and risk sciences in understanding, assessing, communicating and managing system performance in the context of Safety I, Safety II, and Safety III approaches.

RELIABILITY ENGINEERING & SYSTEM SAFETY (2022)

Article Engineering, Multidisciplinary

Making Sense of Hospital Project MisPerformance: Over Budget, Late, Time and Time Again-Why? And What Can Be Done About It?

Peter E. D. Love et al.

Summary: Hospital projects worldwide often experience misperformance, which leads to cost overruns, delays, quality issues, and benefit shortfalls. This paper investigates the misperformance of three mega-hospital projects using a case study approach and sense-making analysis. The findings highlight issues such as scope changes, risk and uncertainty management challenges, ineffective project management and governance, and optimism bias, which adversely affect project performance.

ENGINEERING (2022)

Article Green & Sustainable Science & Technology

Predicting the Impact of Construction Rework Cost Using an Ensemble Classifier

Fatemeh Mostofi et al.

Summary: This study utilizes two ensemble learning methods to predict the construction cost of rework, improving the accuracy of cost estimation and enabling more precise decision making. These ensemble learning methods can detect rare high-cost impact classes and provide reliable predictions.

SUSTAINABILITY (2022)

Article Engineering, Multidisciplinary

State of Science: Why Does Rework Occur in Construction? What Are Its Consequences? And What Can be Done to Mitigate Its Occurrence?

Peter E. D. Love et al.

Summary: This paper provides a theoretical framework to understand the causes, consequences, and mitigation of rework in construction. It emphasizes the importance of creating an error-mastery culture in construction organizations and projects. The paper also suggests that implementing techniques and tools, such as the Last Planner and building information modeling, can further help address rework.

ENGINEERING (2022)

Article Information Science & Library Science

Smart data and business analytics: A theoretical framework for managing rework risks in mega-projects

Jane Matthews et al.

Summary: This paper highlights the challenges of classifying and creating an ontology for rework in construction projects. The study explores how rework information is currently managed in a transport mega-project and identifies the hindrances in location, format, structure, granularity, and redundancy. The authors propose a theoretical framework that utilizes a smart data approach to effectively manage rework risks through business analytics.

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT (2022)

Article Engineering, Industrial

The social organization of errors and the manifestation of rework: learning from narratives of practice

Peter E. D. Love et al.

Summary: This paper explores the causes of rework in the construction industry, highlighting the importance of social organization of errors in understanding its manifestation. Through a case study approach, it is found that rework often stems from failures in communication and interactions among people and organizations, leading to misunderstandings and role ambiguities.

PRODUCTION PLANNING & CONTROL (2022)

Article Construction & Building Technology

When 'less is more': The rationale for an adaptive toolbox to manage the risk and uncertainty of rework

Peter E. D. Love et al.

Summary: The risk and uncertainty of rework in construction has been neglected due to a lack of information. This study examines the experiences of managing rework risk and uncertainty in the context of a mega-transport infrastructure asset. The analysis reveals that heuristics are used informally to determine rework risks and uncertainties, leading to repeated mistakes and hindered learning. The development of an adaptive heuristic tool is suggested to effectively manage rework risk and uncertainty.

DEVELOPMENTS IN THE BUILT ENVIRONMENT (2022)

Article Construction & Building Technology

Error culture and its impact on rework: An exploration of norms and practices in a transport mega-project

Peter E. D. Love et al.

Summary: This article examines the error culture of an alliance in a transport mega-project and finds that an error management culture can reduce rework, while an error aversion culture is negatively associated with the ability to reduce rework. The article calls for a focus on reducing negative error consequences, providing a psychologically safe work environment, and coaching to ensure learning is transferred from individuals to the organization.

DEVELOPMENTS IN THE BUILT ENVIRONMENT (2022)

Article Construction & Building Technology

Error aversion or management? Exploring the impact of culture at the sharp-end of production in a mega-project

Jane Matthews et al.

Summary: This paper presents a research on the error culture experienced by the rank-and-file workforce during construction and its impact on rework. The study finds a positive correlation between error management culture and reductions in rework, while a negative association is revealed between error aversion culture and the ability to reduce rework.

DEVELOPMENTS IN THE BUILT ENVIRONMENT (2022)

Article Business

Error Mastery in Alliance Transport Megaprojects

Peter E. D. Love et al.

Summary: This article examines how a program alliance in a transport megaproject mitigates errors and rework, and proposes a collection of principles for creating an error mastery mindset to manage these risks.

IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT (2022)

Review Business

Towards contracting strategy usage for rework in construction projects: a comprehensive review

Ramin Asadi et al.

Summary: Academic research on rework has shown an increasing trend in recent years, but there is a lack of comprehensive review in the overall research, requiring further exploration in rework management direction. By analyzing multiple research areas, the study identifies the techniques and methods used, and proposes an assessment of rework causes under contract conditions.

CONSTRUCTION MANAGEMENT AND ECONOMICS (2021)

Article Engineering, Industrial

Quality, requisite imagination and resilience: Managing risk and uncertainty in construction

Peter E. D. Love et al.

RELIABILITY ENGINEERING & SYSTEM SAFETY (2020)

Article Construction & Building Technology

Rework Causation that Undermines Safety Performance during Production in Construction

Jeffrey Boon Hui Yap et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2020)

Article Construction & Building Technology

Effect of BIM on Rework in Construction Projects in Singapore: Status Quo, Magnitude, Impact, and Strategies

Bon-Gang Hwang et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2019)

Article Engineering, Industrial

Houston, we have a problem! Understanding the tensions between quality and safety in construction

Peter E. D. Love et al.

PRODUCTION PLANNING & CONTROL (2019)

Editorial Material Health Care Sciences & Services

Safety-I, Safety-II and burnout: how complexity science can help clinician wellness

Andrew Smaggus

BMJ QUALITY & SAFETY (2019)

Review Engineering, Industrial

Systematic review of human and organizational risks for probabilistic risk analysis in high-rise buildings

Samson Tan et al.

RELIABILITY ENGINEERING & SYSTEM SAFETY (2019)

Article Business

Speak! Paradoxical Effects of a Managerial Culture of 'Speaking Up'

Miguel Pina e Cunha et al.

BRITISH JOURNAL OF MANAGEMENT (2019)

Article Management

Making sense of rework and its unintended consequence in projects: The emergence of uncomfortable knowledge

Peter E. D. Love et al.

INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT (2019)

Article Ergonomics

Using a psychological contract of safety to predict safety climate on construction sites

Mohammad Tanvi Newaz et al.

JOURNAL OF SAFETY RESEARCH (2019)

Article Engineering, Industrial

Building information modelling in construction: insights from collaboration and change management perspectives

Jane Matthews et al.

PRODUCTION PLANNING & CONTROL (2018)

Article Engineering, Industrial

The praxis of stupidity: an explanation to understand the barriers mitigating rework in construction

Peter E. D. Love et al.

PRODUCTION PLANNING & CONTROL (2018)

Article Construction & Building Technology

See the Difference in a Precast Facility: Changing Mindsets with an Experiential Safety Program

Peter E. D. Love et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2017)

Article Construction & Building Technology

Statistical Analysis of Injury and Nonconformance Frequencies in Construction: Negative Binomial Regression Model

Peter E. D. Love et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2017)

Article Engineering, Industrial

Cost performance of public infrastructure projects: the nemesis and nirvana of change-orders

Peter E. D. Love et al.

PRODUCTION PLANNING & CONTROL (2017)

Article Construction & Building Technology

See the Difference in a Precast Facility: Changing Mindsets with an Experiential Safety Program

Peter E. D. Love et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2017)

Article Construction & Building Technology

Statistical Analysis of Injury and Nonconformance Frequencies in Construction: Negative Binomial Regression Model

Peter E. D. Love et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2017)

Article Psychology, Social

Behind the wheel: What drives the effects of error handling?

Nicoletta G. Dimitrova et al.

JOURNAL OF SOCIAL PSYCHOLOGY (2017)

Article Business

ORGANIZATIONAL RESPONSE TO ADVERSITY: FUSING CRISIS MANAGEMENT AND RESILIENCE RESEARCH STREAMS

Trenton A. Williams et al.

ACADEMY OF MANAGEMENT ANNALS (2017)

Article Construction & Building Technology

Innovation in Construction Megaprojects

Christian Brockmann et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2016)

Article Construction & Building Technology

Quality and Safety in Construction: Creating a No-Harm Environment

Peter E. D. Love et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2016)

Article Construction & Building Technology

Innovation in Construction Megaprojects

Christian Brockmann et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2016)

Article Construction & Building Technology

Quality and Safety in Construction: Creating a No-Harm Environment

Peter E. D. Love et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2016)

Review Psychology

Action Errors, Error Management, and Learning in Organizations

Michael Frese et al.

ANNUAL REVIEW OF PSYCHOLOGY, VOL 66 (2015)

Article Engineering, Industrial

Benefits and Barriers to Applying Probabilistic Risk Analysis on Engineering and Construction Projects

Christopher Senesi et al.

ENGINEERING MANAGEMENT JOURNAL (2015)

Article Construction & Building Technology

From Individual to Collective Learning: A Conceptual Learning Framework for Enacting Rework Prevention

Peter E. D. Love et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2015)

Article Construction & Building Technology

Empirical Investigation of Factors Contributing to the Psychological Safety Climate on Construction Sites

Yuzhong Shen et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2015)

Article Construction & Building Technology

From Individual to Collective Learning: A Conceptual Learning Framework for Enacting Rework Prevention

Peter E. D. Love et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2015)

Article Construction & Building Technology

Empirical Investigation of Factors Contributing to the Psychological Safety Climate on Construction Sites

Yuzhong Shen et al.

JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT (2015)

Article Engineering, Industrial

Benefits and Barriers to Applying Probabilistic Risk Analysis on Engineering and Construction Projects

Christopher Senesi et al.

ENGINEERING MANAGEMENT JOURNAL (2015)

Article Management

Investigating the client-related rework in building projects: The case of Singapore

Bon-Gang Hwang et al.

INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT (2014)

Article Business

The logic of innovation in construction

Lena E. Bygballe et al.

INDUSTRIAL MARKETING MANAGEMENT (2014)

Article Engineering, Civil

Determining the probability distribution of rework costs in construction and engineering projects

Peter E. D. Love et al.

STRUCTURE AND INFRASTRUCTURE ENGINEERING (2013)

Article Management

Building trust in construction partnering projects: An exploratory case-study

Albertus Laan et al.

JOURNAL OF PURCHASING AND SUPPLY MANAGEMENT (2011)

Article Health Care Sciences & Services

Resilience in healthcare and clinical handover

S. A. Jeffcott et al.

QUALITY & SAFETY IN HEALTH CARE (2009)

Article Management

Human error theory: relevance to nurse management

Gerry Armitage

JOURNAL OF NURSING MANAGEMENT (2009)

Article Management

Toward a theory of the linkages between safety and quality

Ajay Das et al.

JOURNAL OF OPERATIONS MANAGEMENT (2008)

Article Engineering, Industrial

Safety climate responses and the perceived risk of accidents in the construction industry

Jose L. Melia et al.

SAFETY SCIENCE (2008)

Article Neurosciences

Why do beliefs about intelligence influence learning success? A social cognitive neuroscience model

Jennifer A. Mangels et al.

SOCIAL COGNITIVE AND AFFECTIVE NEUROSCIENCE (2006)

Article Psychology, Applied

Organizational error management culture and its impact on performance: A two-study replication

C van Dyck et al.

JOURNAL OF APPLIED PSYCHOLOGY (2005)

Article Engineering, Industrial

A new accident model for engineering safer systems

N Leveson

SAFETY SCIENCE (2004)

Article Engineering, Civil

Developing a standard methodology for measuring and classifying construction field rework

AR Fayek et al.

CANADIAN JOURNAL OF CIVIL ENGINEERING (2004)

Article Management

Multiple types of psychological contracts: A six-cluster solution

M Janssens et al.

HUMAN RELATIONS (2003)

Article Health Care Sciences & Services

Psychological contribution to the understanding of adverse events in health care

D Parker et al.

QUALITY & SAFETY IN HEALTH CARE (2003)

Article Medicine, General & Internal

Human error: models and management

J Reason

BMJ-BRITISH MEDICAL JOURNAL (2000)