4.6 Article

How does Metaverse affect the tourism industry? Current practices and future forecasts

Journal

CURRENT ISSUES IN TOURISM
Volume -, Issue -, Pages -

Publisher

ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/13683500.2023.2238111

Keywords

Metaverse; tourism; technology; virtual reality; sustainability; tourism development; >

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This study examines the potential effects of the Metaverse on tourism through exploratory research. The participants' opinions and evaluations on the interaction between the Metaverse and tourism were presented, covering various aspects such as the definition and characteristics of tourism, tourism businesses and employment, tourism experiences and satisfaction. The study found that the Metaverse has the potential to change the traditional concepts and characteristics of tourism, create its own tourism literature and sector, and positively affect tourism through various means such as sales and marketing, participation of disadvantaged groups, job creation, and realistic virtual experiences. Concerns about legal and personal issues, sustainability, and structural problems in tourism were also highlighted.
In this study, the possible effects of current and probable developments in the Metaverse on tourism are examined by applying an exploratory research approach. In this context, from the definition of tourism to its characteristics, tourism businesses to employment, tourism experiences to satisfaction, the classical problems of tourism to its sustainability, the opinions and evaluations of the participants about the Metaverse-tourism interaction were presented. Interview techniques from qualitative research methods were used. Interviews were conducted with 26 participants determined by the purposive sampling method, within the framework of a semi-structured interview form. According to the participants, the Metaverse has the potential to change the traditional concepts and characteristics of tourism, as well as to create a tourism literature and sector of its own. It was emphasized by the participants that Metaverse will positively affect and support tourism with its potential to create sales and marketing, participation of disadvantaged groups, creating new jobs and employment, education and virtual experiences that are closest to reality. In addition, legal and personal concerns regarding the Metaverse, reservations and issues about the possible effects of sustainability and tourism's structural problems were other prominent emphases.

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