Uncertainty and the NICU Experience: A Qualitative Evaluation of Family and Provider Perspectives

There is limited information regarding caregiver and provider perspectives on uncertainty across the continuum of the neonatal intensive care unit (NICU) experience. Open-ended semi-structured interviews were conducted with providers and English- and Spanish-speaking caregivers of infants with a history of admission to a quaternary safety-net NICU. Major themes were generated using inductive-deductive thematic analysis. Seventy-six individuals participated in the study: 47 caregivers and 29 providers. The median gestational age of the infants was 29 weeks and 85% were classified as having chronic complex disease per the Pediatric Medical Complexity Algorithm. Most providers were neonatologists (37%) and nurses (27%) and more than half had over ten years of experience. A conceptual model of caregiver uncertainty was developed and key domains included drivers of uncertainty and its impact, and factors influencing coping and adaptation. Our analysis found a positive association between caregiver information gathering, clinical continuity, support systems, maternal mental health supports, and witnessing a child's progress and the development of adjustment to chronic uncertainty. These results suggest key areas for intervention that can promote parental adaptation to the uncertainty inherent in the NICU experience.

Automated summary

There is limited information on the perspectives of caregivers and providers regarding uncertainty in the neonatal intensive care unit (NICU) experience. Interviews conducted with caregivers and providers of infants admitted to a safety-net NICU revealed a positive association between caregiver information gathering, clinical continuity, support systems, maternal mental health support, witnessing a child's progress, and adaptation to chronic uncertainty. These findings suggest important areas of intervention to promote parental adaptation to the uncertainty inherent in the NICU experience.