Tourism resilience in the 'new normal': Beyond jingle and jangle fallacies?

In this conceptual piece, I share my thoughts on tourism resilience in the 'new normal' and outline both opportunities and challenges for the tourism industry and academia in understanding and applying resilience as a tool for improved individual, organizational, community and destination outcomes. Drawing from engineering, ecological and socio-ecological resilience perspectives, I propose a theoretical model that can be applied to various destinations to strengthen linkages between resilience that may exist at different socio-spatial scales. As argued in the paper, socio-ecological system resilience finds its relevance mostly, and can be more important, at the tourism-system and destination levels whereas engineering and ecological resilience can be more important and adequate, in the short-term, at the individual and organizational levels to navigate unexpected changes. From these, I draw a research agenda that would guide tourism researchers in advancing tourism resilience research in the 'new normal'.

Automated summary

In this article, the author discusses tourism resilience in the 'new normal' and highlights the opportunities and challenges for the tourism industry and academia in applying resilience for improved outcomes. A theoretical model is proposed to strengthen the linkages between different scales of resilience in various destinations. The relevance of socio-ecological system resilience is emphasized at the tourism-system and destination levels, while engineering and ecological resilience are considered more important at the individual and organizational levels in the short-term.