The factors influenced by stakeholder identification in E-learning systems: A survey

Identifying the appropriate stakeholder is an integral part of the requirements engineering process and the primary factor influencing system success. The E-learning system is a significant platform with a vari-ety of stakeholders that must be identified. After the launch of the E-learning system, issues such as iden-tifying stakeholders arise and threaten the system's continuity. Moreover, the use of non-scientific and incompatible methods for identifying stakeholders, as well as the limitations of some of these methods, are among other issues that are highlighted in this research. This study investigates the issue of Stakeholder Identification (SI) in the E-learning system and identifies the most influential factors influ-encing this significant issue. By conducting a comprehensive literature review and employing qualitative data collection and analysis, these factors are addressed. There were 35 survey questionnaires were dis-tributed to experts, analysts, and developers in the field of the E-learning system in Malaysia in 2022 to collect the data. The results reported in this paper demonstrated that there are difficulties in defining the actual stakeholders, as well as a lack of knowledge in employing the appropriate techniques to identify them, which were then analysed and compared to generate the list of factors. The factors identified in this paper help industries understand how critical it is to identify the actual stakeholders of an E-learning sys-tem at an early stage. Therefore, industries should be able to develop stable and reliable E-learning sys-tems. This research provides several contributions, including crucial theoretical and practical insights into how E-learning systems are used and adopted. Contributes to the current literature by outlining the key obstacles caused by SI concerns. Identify the most significant components of SI issues, i.e., infor-mation quality, time and cost, system utility, and technology. Finally, this paper provides important rec-ommendations for academics, developers, and regulators, allowing them to better understand the critical factors of effective E-learning system implementation.(c) 2023 The Author(s). Published by Elsevier B.V. on behalf of King Saud University. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).

Automated summary

Identifying the appropriate stakeholders is crucial in the requirements engineering process and has a significant impact on the success of a system. The study investigates the issue of Stakeholder Identification (SI) in the E-learning system and identifies the influential factors influencing this issue. A comprehensive literature review and qualitative data collection were conducted, revealing difficulties in defining stakeholders and a lack of knowledge in employing appropriate techniques to identify them.