When carrots and sticks meet: A mixed-methods study on internet taxi drivers? job engagement in the IT-driven sharing economy

Information technology (IT)-enabled taxi services facilitate people's lives. However, little is known about how Internet taxi employees are motivated and how motivation relates to their job engagement. Using a mixedmethods design, this research explores intrinsic motivators and the effects of external regulations on intrinsic motivation and job engagement. The qualitative study identified three context-specific intrinsic motivators: stress reduction, self-efficacy, and job autonomy. A follow-up quantitative research revealed the significance of external regulations in determining intrinsic motivation and job engagement. The study contributes to knowledge by emphasizing the role of intrinsic motivators and the significance of both monetary incentives and punishment.

Automated summary

This research investigates the motivation of Internet taxi employees and its relationship with job engagement. The qualitative study identifies three specific intrinsic motivators: stress reduction, self-efficacy, and job autonomy. The follow-up quantitative research reveals the significance of external regulations in determining intrinsic motivation and job engagement. The study emphasizes the role of intrinsic motivators and the importance of both monetary incentives and punishment.